Instructions to Renew Malaysian Passport in Singapore

• Online applications are accepted (as of May 2021, walk-in at the High Commission is not allowed, only the applicants who have filled online application for Malaysia Passport Renewal and have an email asking them to collect the renewed Passport are permitted)
• To schedule an appointment, send them an email.
• They will give you a scheduled date and time to organize your renewed Malaysian Passport.

Step 1: Fill out an online application

To apply online, go to: click here

A common issue is that the photo could not be uploaded, and the payment page does not function.

ACCORDING TO MY FRIEND AND A FEW COMMENTS BELOW, TRY OTHER BROWSERS AS A SOLUTION! Safari works! So, if you’re having trouble uploading images or making payments, try using. 

If you still can’t, try using another browser,

If you were good, please let us know what browser you used in the contact form.

If you have any problems uploading photos or making payments online, take a screenshot of the error page and send it to them via email (see step 2). – Of course, before doing so, try other browsers; Safari seems to have worked for others.

Feedback in general

Problems of photographs and how to fix them:

Get a professional photo taken at a nearby photo booth and request a soft copy from them.

Payment problem:

Try using a different browser (Safari, google chrome, Samsung browsers work so far).

You are using the Malaysia Maybank Account (don’t have a Malaysian bank account? Enlist your Malaysian friends’ assistance).

If you continue to have problems, click on this link 

google form from Malaysian High Comm FB page) and fill in the necessary information. You should receive a response sooner.

Step 2: Schedule an Appointment

Assuming you are the lucky one who gets phase 1 to function correctly, send an email to singapore@imi.gov.my requesting an appointment. You must include your personal information and a screenshot of a receipt from an earlier online transaction.

Oh, and if you get an automated email telling you to go pick up your Passport on the same day or the next day, DO NOT TRUST THEM! (They aren’t very efficient.)

Email Title: Request for an appointment: Passport Renewal ()

Dear Sir/ Madam,

I’d like to request an appointment date to renew my Malaysian Passport.

My details:

• Name: xxx
• Malaysian IC: xxx
• Old Passport Number: xx
• Work permit/ PR/ number: xxx

< Attachment: a copy of your payment receipt online>

Best regards, Your Name xx

Step 3: Sit back and wait.

As of May 2021, it seems that High Comm will no longer allow email appointments.

If you successfully apply online at 

Click here to submit an online application https://eservices.imi.gov.my/myimms/myPassport,

You will obtain an appointment date to collect your Passport via email from singapore@imi.gov.my within 14 days of your online application.

I successfully applied for a MyOnline Passport and got an email from noreply@imi.gov.my with the subject ‘LULUS TEMPOH TAMBAHAN.’ Still, I have yet to obtain an appointment date for passport collection from singapore@imi.gov.my. Please queue from 2.30 – 4.00 pm, Monday to Friday, and bring the printed email you got from noreply@imi.gov.my, as well as the document mentioned in the DOCUMENT TO BRING column, then go to counter one inside the building.”

Step 4: Appointment day

Congratulations on making it this far! What you’ll need to bring:

Every one of your papers

• old passport, 
• Appointment email printed,
• Malaysian ID
• ID to exchange pass at the gate (can be Passion Card, NTUC Card, driving license, etc.)
• Singapore Work Permit/ PR, and so on
• Payment receipt printed, and 

You must scan two QR codes when you arrive outside the entrance (1 for health declaration, 1 for Safe Entry). I saw some older adults who didn’t know how to use the QR code scanner; if this is the case, paper forms are available outside. You don’t need to fill out the paper forms if you’ve already scanned the QR Code!

Hey, Malaysians, please help each other; if you see an old uncle/auntie who seems confused, and you read my message, you know what to expect; at the very least, give the elderly some assistance in scanning the QR code in their phones/filling out the forms, etc. You never know how much your little action would mean to them!